Returns Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. It's important to us that you are completely satisfied with your purchase, so if you receive the product is damaged or you have received a wrong product; we will gladly issue a return or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, send an email to our lovely Customer Support team support@vidaderm.com and provide the order number and the items you wish to return, within 7 days from date of delivery. You should provide an image for the item showing its condition and the original tag/box. If the item meets the requirements, support team will request to kindly send back the item to VIDADERM UAE Headquarters: Office 1505, 15th Floor, Building AA1, Mazaya Business Avenue, Dubai, UAE. Once item has been returned, refund/store credit will be issued.

If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card - please note that this can take up to 7 days to appear in your account

If you paid using PayPal, then the amount paid for each item will be refunded into your account in USD on the exchange rate of that day - please note that this can take up to 7 days to appear in your account.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note we will charge a return shipping fee of AED 10 if you choose to return your order or cancel it after it was first shipped.

You can always contact us for any questions at support@vidaderm.com

Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Cost of Delivery to be beared by customer.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Merchant must detail the return, refund, and cancellation policy clearly on the Website to inform Cardholders of their rights and responsibilities.

  • The wrong product was sent by the merchant.
  • The product is defective.
  • The product was damaged in shipping.
  • The product is tampered.