Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
For UAE, orders processed will take 1-2 business days to arrive. For Saudi Arabia, Kuwait, Qatar and Bahrain deliveries can take from 5-6 days. Delivery details will be provided in your confirmation email.
For UAE orders, our delivery partner is Aramex. For all other GCC countries, shipments will be delivered through DHL express delivery.
Please be informed that once our skincare products have been opened or used, they are considered to be used and, therefore, cannot be returned for a refund or exchange. We strongly advise our customers to carefully read the product descriptions and ingredients list before making a purchase to ensure they are suitable for their skin type and needs.
Please be advised that returns for damaged products are only valid if the damage occurred during transit and prior to the seal being opened. We cannot accept returns in any other circumstances.
ORDERS AND TRACKING
To track your order, you can easily do so by using the Airway Bill number, which will be sent to you immediately upon shipment.
Once the cancellation has been confirmed, our valued customers will receive an email notification informing them that their order has been canceled.
Please take a picture of the damaged item and email it to our customer service team if it was damaged during shipping. They will then send you an email with instructions on how to return an item or get a refund, as well as information about our return policy.
Once the shipment has been made, it's not possible to modify the delivery address. However, you can directly get in touch with the courier service for assistance.
All Vidaderm Milano products are made in Italy, using only the finest natural ingredients sourced from around the world. We are committed to using sustainable, eco-friendly production methods that minimize our environmental impact.
Yes, all Vidaderm Milano products are formulated to be gentle and non-irritating, making them suitable for all skin types, including sensitive skin. However, we recommend doing a patch test on a small skin area before using any new product, particularly if you have a history of allergies or skin reactions.
Our products have a shelf life of 24 -36 months, depending on the specific product. To ensure the longevity of our products, we recommend storing them in a cool, dry place away from direct sunlight and heat.
Yes, all Vidaderm Milano products are 100% cruelty-free and have not been tested on animals. We are committed to using ethical and sustainable practices throughout our production process, including sourcing ingredients from suppliers who share our values.
Our customer service team can assist you if you have any questions or concerns about our products or your order. You can contact us through our website's contact form or by emailing us at Info@vidaderm.com. We aim to respond to all inquiries within 24 hours.