Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. For UAE, orders processed will take 1-2 business days to arrive. For Saudi Arabia, Kuwait, Oman and Bahrain deliveries can take anywhere from 3-4 days. Delivery details will be provided in your confirmation email.
For UAE orders, our delivery partner is Aramex. For all other GCC countries, shipments will be delivered through DHL express delivery.
It's important to us that you are completely satisfied with your purchase, so if you receive the product is damaged or you have received a wrong product; we will gladly issue a return or exchange.
Send an email to our lovely Customer Support team firstname.lastname@example.org and provide the order number and the items you wish to return, within 7 days from date of delivery. You should provide an image for the item showing its condition and the original tag/box. If the item meets the requirements, support team will request to kindly send back the item to VIDADERM UAE Headquarters: Office 1505, 15th Floor, Building AA1, Mazaya Business Avenue, Dubai, UAE. Once item has been returned, refund/store credit will be issued. If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card - please note that this can take up to 7 days to appear in your account If you paid using PayPal, then the amount paid for each item will be refunded into your account in USD on the exchange rate of that day - please note that this can take up to 7 days to appear in your account. If you paid using our COD (cash on delivery) service, then we will refund your Vidiwell account with store credit. Please allow up to 48 hours for processing once we have received your returned item. Promotions and discounts will not be reimbursed.
You can contact us through our contact page! We will be happy to assist you.